Retail Tech
Support Technology Built for the Building Trade
The platform behind our helpdesks connects directly to the systems you already run — POS, ERP, telephony, and web — so every agent answer is grounded in live data.
Platform Capabilities
One Stack. Every Channel. Every Store.
Everything our agents use — and everything you see in reporting — runs on a single integrated retail support platform.
POS & ERP Integration
Agents see live stock levels, order status, and trade account history pulled straight from your point-of-sale and ERP systems — no screenshots, no callbacks.
Omnichannel Ticketing
Phone, email, web chat, and SMS land in one queue, automatically routed by product category, store location, and customer tier.
Contractor Hotlines
Dedicated trade lines with account-aware routing, priority queues, and sub-30-second answer targets for your most valuable customers.
Real-Time Support Analytics
Live dashboards on volumes, resolution times, CSAT, and SLA compliance — filterable by store, channel, and agent.
Product Knowledge Base
Searchable playbooks covering product ranges, substitutions, fixing guidance, and manufacturer warranty procedures.
Workforce Scheduling
Coverage aligned to your trading patterns — Monday morning trade peaks, Saturday DIY rushes, and seasonal building cycles.
SLA Monitoring
Automatic SLA tracking with escalation triggers, so priority contractor issues never age out unnoticed.
Returns & Warranty Desk
Digitised returns and warranty claim workflows that follow your policy and sync outcomes back to your systems.
See How It Connects to Your Store
Tell us which POS, ERP, and phone systems you run — we'll show you exactly how the platform plugs in.