Sierra Stone Solutions Group
Dedicated Support Infrastructure for Building & Hardware Retailers
We build and run the customer support operations behind hardware stores and building supply merchants — helpdesks, contractor hotlines, and retail technology your teams can rely on, every trading day.
Talk to us today: +44 7125 491037
98%
First-Contact Resolution
Across retail and contractor support queues
< 30s
Average Hotline Answer
Trade counter lines answered by specialists
24/7
Coverage for Trade Accounts
Contractors never wait until Monday morning
Core Helpdesk Services
Support Built Around How Building Merchants Actually Trade
From the trade counter to the delivery yard, we handle the conversations that keep your customers buying — with agents trained on hardware, tools, and building materials.
Retailer Helpdesk
A dedicated helpdesk for your store teams — product questions, stock checks, delivery tracking, and returns handled by agents who know building materials inside out.
Contractor Hotline
Priority phone and chat lines for your trade customers. Specification advice, order status, and jobsite delivery coordination around the clock.
Order & Logistics Support
Proactive support for deliveries, backorders, and yard collections — so your counter staff stay free to serve walk-in customers.
Omnichannel Ticketing
Phone, email, web chat, and SMS unified in one ticketing stream, routed by product category, store location, and customer tier.
Ready to Give Your Customers Counter-Grade Support — Everywhere?
Tell us about your stores, your trade accounts, and your busiest hours. We'll design a support program around them.